“User XXX is not authenticated in service XXX. Please, try again.

The user is not authenticated, or authentication has not been valid. Just try again authentication in same page.

“Unable to load IronChip license key. Check that it is the correct license and try again. If problem persist contact IronChip support for help.”

This error means that the license format is not valid. Please, contact info@ironchip.net with the error, and we will validate the license key used and provide a valid one if not valid.

“Event ID 4402: There is no domain controller available for the domain”

You do not need to rename your domain or back rev. You was able to resolve this issue by adding the following reg key to force authentication to use DNS name, instead of the NetBIOS name:

  • New string value (REG_SZ): Default Domain.
  • Data: example.loc (or example.domain.loc).

“The API-Key provided is not valid. Please, contact IronChip support and send logs for assistance.”

This error means that the license has the correct format, but is old or invalid. Please, contact info@ironchip.net with the error, and we will validate the license key used and provide a valid one if not valid.

“Ironchip has failed. Sorry. Contact support to allow us to solve the problem.”

This error means that some strange thing has happened. If you see this error, contact IronChip support mail, info@ironchip.net, providing error log printed in Event Viewer IronChip MFA logs.

Updated: January 10, 2023